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BrillaWeb - Websites & automation for mobile auto detailers
BrillaWeb

Privacy Policy

BrillaWeb

Effective Date: October 17, 2026

Last Updated: October 17, 2026

This Privacy Policy explains how BrillaWeb ("BrillaWeb," "we," "us," or "our") collects, uses, and shares information when you visit this website (the "Site"), contact us, sign up for our services, or receive text messages from us.

1. Information We Collect

Information you give us:

  • Name, business name, email address, phone number, and mailing or service-area address;
  • Messages you send us through forms, calls, texts, email, or social media;
  • Billing information (processed by our third-party payment processor; we do not store full card numbers); and
  • Business information needed to set up your services and register your phone number with carriers (A2P 10DLC), such as legal business name, EIN, and website.

Information collected automatically:

  • Device and browser information, IP address, pages viewed, and referring site, collected through cookies and similar technologies; and
  • Call and text logs (date, time, phone number, and message content) for calls and messages to or from our business numbers.

2. How We Use Information

We use information to:

  • Respond to inquiries and schedule demos;
  • Provide, set up, and support our services;
  • Send service, account, and billing messages;
  • Send marketing messages where you have agreed to receive them;
  • Register phone numbers with carriers and comply with legal requirements;
  • Improve our Site and services; and
  • Prevent fraud and protect our rights.

3. SMS / Text Messaging

If you provide your mobile number and consent to receive text messages from BrillaWeb, we will use it to send messages related to your inquiry, demo, account, or our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help, or contact us at brillawebllc@gmail.com.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Consent to receive text messages is not a condition of purchasing any goods or services.

4. How We Share Information

We do not sell your personal information. We share information only:

  • With service providers who help us operate our business, such as our CRM and communications platform (GoHighLevel / LeadConnector), telecommunications carriers, website hosting, and payment processors, solely to provide services to us;
  • For legal reasons, when required by law, subpoena, or to protect rights, safety, and property;
  • In a business transfer, such as a merger, acquisition, or sale of assets; or
  • With your consent.

As stated in Section 3, mobile information and SMS opt-in data are never shared with third parties or affiliates for their marketing or promotional purposes.

5. Information About Our Clients' Customers

When our clients (mobile detailers) use our services, their customers' names, phone numbers, and messages pass through the systems we set up. We process that information on behalf of our clients to provide the services. Our clients are responsible for their own privacy practices and for obtaining any required consent from their customers. If you are a customer of one of our clients, please contact that business directly with privacy requests; we will assist them as appropriate.

6. Cookies and Analytics

We may use cookies and analytics tools to understand how the Site is used. You can control cookies through your browser settings. We may use tools such as Google Analytics and the Meta (Facebook) Pixel; you can opt out through your browser settings or the tools' own opt-out pages.

7. Data Retention

We keep personal information as long as needed to provide services, meet legal, tax, and accounting obligations, resolve disputes, and enforce agreements, then delete or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

  • Text messages: Reply STOP to opt out.
  • Email: Use the unsubscribe link in any marketing email.
  • Access, correction, or deletion: Email us at brillawebllc@gmail.com to request access to, correction of, or deletion of your personal information. We may need to verify your identity.
  • State privacy rights: Depending on where you live, you may have additional rights under state law. Contact us to exercise them. We will not discriminate against you for exercising your rights.

10. Children's Privacy

Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 (or under 18 for text messaging programs).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date shows when it last changed. Continued use of the Site after changes means you accept the updated policy.

12. Contact Us

BrillaWeb

Florida, USA

Email: brillawebllc@gmail.com